Mortgage Services Representative

4 weeks ago


Oakville, Ontario, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team in the mortgage services industry. As a key member of our team, you will be responsible for managing high-volume inbound calls from clients, lawyers, and lenders, primarily in French and English. Your main duties will include responding to inquiries related to mortgage funding, deal status, and document handling.

Key Responsibilities
- Manage high-volume inbound calls (60-80 daily) from clients, lawyers, and lenders regarding mortgage files
- Address inquiries related to mortgage funding status, document processing, and deal closures
- Assist clients with questions on deal status, confirming funding timelines, or clarifying decisions on files
- Provide support on retrieving documents via online portals, including instructions on document submission and faxing documents to legal teams
- Escalate complex queries to internal mortgage specialists when necessary

Requirements
- 2+ year of customer service experience in a call center environment, ideally within the mortgage, lending, or financial services industries
- Bilingual proficiency in French and English (written and spoken) is mandatory
- Experience with mortgage administration or lending services is preferred
- Strong communication skills for handling professional-to-professional calls with clients, lawyers, and lenders
- Tech-savvy and comfortable navigating mortgage systems and online portals
- Ability to multi-task and prioritize in a fast-paced environment with high call volumes
- Attention to detail and strong organizational skills to manage multiple tasks efficiently
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

What We Offer
- Hybrid work schedule: 3 days in the office, 2 days from home for a balanced work-life dynamic
- Career growth opportunities in the mortgage and financial services industry
- Comprehensive training to ensure you're well-prepared for the role, with ongoing support from experienced professionals
- Friendly and collaborative team environment in a leading company within the mortgage sector
- Access to company benefits for long-term contract employees
- Potential for extension or permanent placement based on performance
- Work in a fast-paced, dynamic industry with a focus on client satisfaction and mortgage servicing

  • Oakville, Ontario, Canada Randstad Canada Full time

    About the RoleWe are seeking a skilled Mortgage Services Representative to join our dynamic team in Oakville. In this exciting opportunity, you will be responsible for providing exceptional customer service and support to clients in the mortgage services industry.Key Responsibilities:Manage high-volume inbound calls from lawyers, lenders, and clients...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Key Responsibilities:We are seeking a skilled Bilingual Customer Service Representative to join our team. As a key member of our mortgage services team, you will be responsible for managing high-volume inbound calls from clients, lawyers, and lenders regarding mortgage files.Responsibilities:Answer inquiries related to mortgage funding status, document...


  • Oakville, Ontario, Canada Randstad Canada Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our dynamic team in the mortgage services industry. As a key member of our team, you will be responsible for providing exceptional customer service to our diverse clientele, ensuring their needs are met and exceeded.Key ResponsibilitiesManage high-volume inbound calls from...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Company OverviewRandstad Canada is a leading provider of employment services, dedicated to helping people find work and advance their careers. With a strong presence in the Canadian job market, we are committed to delivering exceptional service and support to our clients and candidates.SalaryThe salary for this position is $22-23 per hour, with opportunities...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our dynamic team in the mortgage services industry. As a key member of our team, you will be responsible for providing exceptional customer service to our diverse clientele, ensuring timely and efficient resolution of their inquiries and concerns.Key Responsibilities- Manage...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Mortgage Services Customer Support SpecialistWe are seeking a skilled Customer Service Representative to join our dynamic team in the mortgage services industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving any issues that may arise. Key...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our dynamic team in the mortgage services industry.Job Overview:The ideal candidate will possess strong communication skills, experience in call center environments, and knowledge of mortgage administration or lending services.Responsibilities:Manage...


  • Oakville, Ontario, Canada Randstad Canada Full time

    About This RoleWe are seeking a highly skilled Customer Service Representative to join our dynamic team in the mortgage services industry. In this exciting role, you will have the opportunity to utilize your exceptional communication skills to provide top-notch service to our diverse clientele.This is a fantastic chance to grow your career in a fast-paced...


  • Oakville, Ontario, Canada Randstad Canada Full time

    We are seeking a skilled Customer Service Representative to join our team in Oakville. This permanent, full-time role offers a competitive salary of $47,000 annually.Company OverviewOur client is a leading provider of title insurance, default solutions, and real estate-related products. As a Customer Service Representative, you will be part of a dynamic and...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Service RepresentativeAre you a customer service professional looking for a new challenge? Do you have excellent communication skills in both French and English? We are seeking a Bilingual Customer Service Representative to join our team in the mortgage services industry.About the Role:This is a dynamic and fast-paced role that...


  • Oakville, Ontario, Canada Randstad Full time

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and dedicated Bilingual Customer Service Representative to join our dynamic and fast-paced team in the mortgage services industry. As a key member of our team, you will play a vital role in providing exceptional customer service to our diverse clientele.Key...


  • Oakville, Ontario, Canada Randstad Full time

    Unlock Your Potential in a Dynamic Mortgage Services TeamWe're seeking a highly skilled Bilingual Customer Service Representative to join our fast-paced team in the mortgage services industry. As a key member of our team, you'll have the opportunity to make a real impact with your skills and dedication.With fluency in both French and English, you'll be able...


  • Oakville, Ontario, Canada Randstad Full time

    We are seeking a talented Bilingual Mortgage Services Liaison to join our dynamic and fast-paced team in the mortgage services industry.About the RoleAs a Bilingual Mortgage Services Liaison, you will be responsible for providing exceptional customer service to our diverse clientele.Key ResponsibilitiesProvide assistance in both French and English to ensure...


  • Oakville, Ontario, Canada Randstad Canada Full time

    At Randstad Canada, we are committed to providing our clients with the best possible service. Our team is dedicated to helping you find the perfect candidate for your business needs.Job DescriptionWe are currently seeking a Mortgage Documentation Specialist to join our team in Oakville, ON. As a Mortgage Documentation Specialist, you will play a key role in...


  • Oakville, Ontario, Canada Sagen Full time

    Job Description: Mortgage Underwriting DirectorSagen is seeking a seasoned Mortgage Underwriting Director to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for developing and implementing strategies to drive business growth, improve operational efficiency, and enhance customer...

  • Title Officer

    4 weeks ago


    Oakville, Ontario, Canada Randstad Canada Full time

    Job Title: Title Officer - Mortgage ExpertJob Summary: We are seeking a skilled Title Officer to join our team in Oakville. As a Title Officer, you will be responsible for providing exceptional customer service to clients, reading and making necessary amendments to internal records, and identifying and managing title discrepancies with lender...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Bilingual Mortgage Documentation Specialist to join our team in Oakville, ON. As a key member of our mortgage services team, you will be responsible for processing mortgage instruction packages, providing excellent customer service, and working collaboratively with our team to ensure smooth and efficient...


  • Oakville, Ontario, Canada Randstad Canada Full time

    Job Title: MMS SpecialistWe are seeking a highly skilled MMS Specialist to join our team at Randstad Canada. As a key member of our mortgage operations team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring timely and accurate processing of mortgage documentation, and maintaining a high level of...


  • Oakville, Ontario, Canada Randstad Full time

    Randstad is a leading provider of title insurance, default solutions, and other real-estate-related and mortgage products. We are seeking a dedicated Customer Service Representative to join our team in Oakville.About the RoleThis permanent full-time position offers a supportive environment with comprehensive training and a hybrid work schedule. As a Customer...


  • Oakville, Ontario, Canada Randstad Canada Full time

    About the Role:We are seeking a detail-oriented and organized Multilingual Mortgage Documentation Coordinator to join our team in Oakville, ON.ResponsibilitiesCreate and finalize mortgage instruction packages for solicitors by gathering and inputting client data from financial institutions.Provide assistance to team members with questions and clarifications...