Mortgage Services Representative
4 weeks ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team in the mortgage services industry. As a key member of our team, you will be responsible for managing high-volume inbound calls from clients, lawyers, and lenders, primarily in French and English. Your main duties will include responding to inquiries related to mortgage funding, deal status, and document handling.
Key Responsibilities
- Manage high-volume inbound calls (60-80 daily) from clients, lawyers, and lenders regarding mortgage files
- Address inquiries related to mortgage funding status, document processing, and deal closures
- Assist clients with questions on deal status, confirming funding timelines, or clarifying decisions on files
- Provide support on retrieving documents via online portals, including instructions on document submission and faxing documents to legal teams
- Escalate complex queries to internal mortgage specialists when necessary
Requirements
- 2+ year of customer service experience in a call center environment, ideally within the mortgage, lending, or financial services industries
- Bilingual proficiency in French and English (written and spoken) is mandatory
- Experience with mortgage administration or lending services is preferred
- Strong communication skills for handling professional-to-professional calls with clients, lawyers, and lenders
- Tech-savvy and comfortable navigating mortgage systems and online portals
- Ability to multi-task and prioritize in a fast-paced environment with high call volumes
- Attention to detail and strong organizational skills to manage multiple tasks efficiently
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
What We Offer
- Hybrid work schedule: 3 days in the office, 2 days from home for a balanced work-life dynamic
- Career growth opportunities in the mortgage and financial services industry
- Comprehensive training to ensure you're well-prepared for the role, with ongoing support from experienced professionals
- Friendly and collaborative team environment in a leading company within the mortgage sector
- Access to company benefits for long-term contract employees
- Potential for extension or permanent placement based on performance
- Work in a fast-paced, dynamic industry with a focus on client satisfaction and mortgage servicing
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