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Mortgage Services Representative
2 months ago
Key Responsibilities:
We are seeking a skilled Bilingual Customer Service Representative to join our team. As a key member of our mortgage services team, you will be responsible for managing high-volume inbound calls from clients, lawyers, and lenders regarding mortgage files.
Responsibilities:
- Answer inquiries related to mortgage funding status, document processing, and deal closures.
- Assist clients with questions on deal status, confirming funding timelines, or clarifying decisions on files.
- Provide support on retrieving documents via online portals.
- Evaluate and escalate complex queries to internal mortgage specialists when necessary.
- Use mortgage-specific systems to access client information and review file updates.
- Ensure compliance with mortgage regulations and protocols during all client interactions.
- Provide regular status updates to legal and lender partners on specific mortgage files.
Requirements:
- 2+ year of customer service experience in a call center environment, ideally within the mortgage, lending, or financial services industries.
- Bilingual proficiency in French and English (written and spoken) is mandatory.
- Experience with mortgage administration or lending services is preferred.
We Offer:
- A hybrid work model with 3 days in-office and 2 days from home.
- Career growth opportunities in the mortgage and financial services industry.
- Comprehensive training to ensure you're well-prepared for the role, with ongoing support from experienced professionals.
Join our team at Randstad Canada and take the first step towards a rewarding career in mortgage services
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce.
We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
