Bilingual Mortgage Documentation Specialist

2 weeks ago

Oakville, Ontario, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Bilingual Mortgage Documentation Specialist to join our team in Oakville, ON. As a key member of our mortgage services team, you will be responsible for processing mortgage instruction packages, providing excellent customer service, and working collaboratively with our team to ensure smooth and efficient communications between clients and law firms.

Key Responsibilities
  • Process mortgage instruction packages by gathering and inputting client data from financial institutions
  • Provide assistance to team members with questions and clarifications related to the role
  • Manage internal and external email inboxes to respond to clarification requests and handle incoming communications from clients
  • Make outbound calls to clients in Ontario and Quebec using scripts
  • Actively contribute to problem-solving and identifying potential improvements to processes

Requirements
  • Fluency in both English and French (reading, writing, speaking)
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Strong focus on accuracy and details when handling documents and client data
  • Experience with Microsoft Outlook, Microsoft Office Suite, and internal systems
  • Comfortable working in a team-oriented environment, supporting colleagues and sharing knowledge

What We Offer
  • A competitive salary of $38K, with a 5% annual bonus
  • A comprehensive training program to ensure you're fully prepared for the role
  • A supportive team environment with opportunities for growth and development
  • A hybrid work arrangement with 3 days in-office and 2 days from home

How to Apply

Interested candidates should click the link below or send their updated resume to jessica.yelozbek@randstad.ca with the subject line "Bilingual Mortgage Documentation Specialist / Mortgages Mississauga."

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