Real Estate and Mortgage Service Representative

6 days ago


Oakville, Ontario, Canada Randstad Canada Full time

We are seeking a skilled Customer Service Representative to join our team in Oakville. This permanent, full-time role offers a competitive salary of $47,000 annually.

Company Overview

Our client is a leading provider of title insurance, default solutions, and real estate-related products. As a Customer Service Representative, you will be part of a dynamic and fast-paced team that values exceptional customer service and communication skills.

Job Description
  • Handle inbound calls and inquiries from lawyers and law clerks, providing accurate information on title insurance and other real estate-related products.
  • Process orders for residential title insurance and address related inquiries.
  • Collaborate with lawyers and clerks to deliver excellent customer service under tight deadlines.
  • Ensure accuracy in document processing and file management.
Required Skills and Qualifications
  • Strong customer service skills with experience in client-facing roles.
  • Knowledge or experience in real estate (law clerk experience is ideal but not required).
  • Excellent communication skills (written and verbal).
  • Comfortable working in a fast-paced environment with tight deadlines and occasional difficult customers.
  • Proficiency in Microsoft Office Suite and ability to learn new systems.
Benefits

This role offers a comprehensive training program, including 2 weeks of in-class training followed by 5 weeks of shadowing and quality checks. You will work with experienced professionals in a supportive and dynamic environment, with opportunities for career growth and development.

The office is conveniently located in Oakville, with free parking and on-site amenities. You will also have access to company benefits after probation, including three weeks of vacation.

In addition to your salary, you will have the opportunity to grow within the real estate and mortgage services sector, developing valuable experience and skills.



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