Customer Experience Specialist
2 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in understanding customer needs, motivations, and emotions to strengthen their experiences across the organization.
Key Responsibilities:- Identify gaps in customer experience metrics and recommend strategies to improve them.
- Analyze customer feedback and satisfaction through various forms of communication, including phone calls and email correspondence.
- Collaborate with internal stakeholders, including sales, marketing, and account management teams, to enhance customer experiences.
- Design marketing and engagement strategies for new products or services.
- Work in a high-volume, fast-paced, strategic environment.
- Strong interpersonal, customer service, and communications skills, including strong listening capabilities.
- Strong business writing skills, including the use of email correspondence.
- Previous experience working in a dealership or in the automotive/leasing industry is a strong asset.
- Collaboration with others is essential, as well as strong project management and problem-solving expertise.
- Great computer skills, including knowledge and experience with customer relationship management software (CRM).
- Ability to interpret and analyze data to enhance the customer experience.
At CB Canada, we are committed to providing exceptional customer service and experiences. If you are a customer service professional who is passionate about delivering outstanding results and making a positive impact, we encourage you to apply for this exciting opportunity.
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Customer Service Specialist
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Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...
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Customer Experience Specialist
4 days ago
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Customer Experience Specialist
4 days ago
Toronto, Ontario, Canada OFX Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service,...
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Customer Experience Specialist
5 days ago
Toronto, Ontario, Canada OFX Full time $50,000 - $55,000About OFXOFX is a leading provider of online international payment services, dedicated to simplifying the complexities of global money transfers. Our mission is to empower individuals and businesses to make informed decisions about their financial transactions.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...
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Customer Experience Specialist
5 days ago
Toronto, Ontario, Canada OFX Full time $50,000 - $55,000About OFXOFX is a leading provider of online international payment services, dedicated to simplifying the complexities of global money transfers. Our mission is to empower individuals and businesses to make informed decisions about their financial transactions.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...
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Customer Experience Director
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Customer Experience Specialist
1 week ago
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Customer Experience Specialist
1 week ago
Toronto, Ontario, Canada CB Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in enhancing customer satisfaction and loyalty.Key ResponsibilitiesConduct thorough analysis of customer feedback and satisfaction to identify areas for improvement.Collaborate with...
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Customer Experience Specialist
4 days ago
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Customer Experience Specialist
4 days ago
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Lead Customer Marketing Strategist
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Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
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Customer Experience Specialist
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Lead Customer Marketing Strategist
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Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
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Lead Customer Engagement Marketing Strategist
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Insurance Customer Experience Specialist
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