Insurance Customer Experience Specialist

2 days ago

Toronto, Ontario, Canada Onlia x aha insurance Full time
About Onlia x aha Insurance

We are a leading provider of innovative insurance solutions, dedicated to simplifying the insurance experience for Canadians. Our mission is to bring clarity to insurance and provide exceptional customer service.

Job Summary

We are seeking a highly skilled Insurance Customer Experience Specialist to join our Customer Engagement Team. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to existing business customers, answering product and service queries, and resolving issues in a timely and professional manner.
  • Claims Handling: Thoroughly explain coverage and handle claims in an empathetic and professional manner, ensuring that customers' needs are met.
  • Renewals and Cancellations: Process and review renewals for all insurers, and handle cancellation requests in a timely and efficient manner.
  • Upselling and Cross-Selling: Provide cross-sell and upsell recommendations to existing customers, ensuring that they are aware of all available products and services.
  • Knowledge and Training: Stay up-to-date with various insurance providers' underwriting rules, product features, and benefits, and actively participate in training initiatives to enhance knowledge and skills.
Requirements
  • Education: Post-secondary education and/or equivalent on-the-job experience.
  • Experience: A minimum of 3 years' experience in home and auto insurance brokerage.
  • Licenses and Certifications: RIBO licensed.
  • Skills: Excellent verbal and written communication skills, proficiency with computer applications, and a high level of integrity and work ethic.
What We Offer

We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive compensation package. We are committed to diversity, equity, and inclusion, and welcome applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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