Winnipeg Health Services Receptionist
6 days ago
**Company Overview**
The Winnipeg Regional Health Authority (WRHA) is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services. Our team of professionals works together to provide a spectrum of health care services through an integrated network of sites, services, and organizations.
We are seeking a skilled Telephone Operator to join our team at Seven Oaks General Hospital. As a Telephone Operator, you will play a critical role in providing exceptional customer service to patients, families, and visitors by answering telephones and routing inquiries effectively.
Job Description
This is a part-time position that requires a minimum of one year of experience as a telephone operator and a minimum of one year of direct receptionist experience in a healthcare setting. The successful candidate will be responsible for:
- Answering telephones and routing inquiries
- Greeting and directing internal and external callers, patients, families, and visitors
- Making decisions following policy to route inquiry calls, including patient/general inquiries and emergency codes
- Monitoring and announcing public address codes, including medical emergencies and contingency codes
- Contacting physicians and administrative personnel via the public address, internal, and external paging systems
- Maintaining daily records and performing other related duties as assigned
Salary and Benefits
The annual base salary for this position is approximately $64,000-$72,000, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including extended health and dental coverage, life insurance, and pension plan.
Required Skills and Qualifications
To be successful in this role, you will require:
- A minimum of one year of experience as a telephone operator and a minimum of one year of direct receptionist experience in a healthcare setting
- Excellent communication and interpersonal skills, with the ability to work independently with minimal supervision
- Superior command of English (oral and written), with the ability to communicate effectively using overhead, internal, and external paging systems
- Ability to adapt readily to emergency situations and to work in a fast-paced, interactive environment
- Flexibility and independence in assessing situations and making effective decisions
Physical Requirements
This position requires working in a general office environment with considerable sitting, frequent contact with patients, families, and the general public, and the ability to work in and cope with stressful situations.
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