Information and Paging Clerk
2 weeks ago
We are seeking a highly skilled and experienced Information and Paging Clerk to join our team at the Winnipeg Regional Health Authority. As a key member of our healthcare team, you will be responsible for providing exceptional customer service and support to patients, visitors, and staff.
Key Responsibilities:
- Answering telephones and exercising judgment when using the automated database to access information and screen calls.
- Making decisions as to the best way to route all inquiry calls, including patient/general inquiries and emergency codes.
- Providing Health Sciences Centre (HSC) receptionist functions by greeting, directing, and assisting internal and external customers.
- Monitoring and announcing all public address codes, including medical emergency and contingency codes.
- Contacts physicians and Administrative Personnel via the use of the public address, internal and external paging systems.
- Maintaining daily records and performing other related duties as assigned.
Requirements:
- One-year related experience (call centre, secretarial/reception, or other related experience or equivalent combination of training and experience).
- Prior experience in a healthcare setting is preferred.
- Minimum Grade 12 education, Manitoba standards, required.
- Certificate in Communication and Customer Service is preferred.
Working Conditions:
- Ability to work days, evenings, nights, and weekends in a 24/7 work environment.
- Fast-paced position involves constant verbal communication and contact with the public and patients.
- Sitting for extended periods of time and continuous use of a computer and paging system.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
We thank all applicants, but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
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