Application Support Specialist
4 weeks ago
As a trusted advisor to our customers, you will be responsible for providing technical support and analysis in various engagements, ranging from technical development, configuration, and product support to business analysis. Your duties will include requirement analysis, functional design, technical design, programming, testing, documentation, implementation, and ongoing technical support.
Key Responsibilities- Analyze customer requirements and create technical and functional designs.
- Triage customer issues and engage the proper party to resolve them.
- Configure client setups on commercial applications to reflect technical requirements.
- Perform unit, system testing, and user acceptance testing.
- Migrate code to all environments.
- Package and support deployment or releases to production systems and end-point client terminals.
- Complete change management documentation and adhere to change management processes.
- Provide 2nd and 3rd-level support and coverage for applications and other software.
- 3+ years of software development experience in a Windows environment.
- Knowledge of one or more object-oriented programming languages, specifically Java and C#.
- Knowledge and experience with Apache Tomcat and application containers.
- 2+ years of experience with MS SQL, including stored procedures, functions, and queries.
- Sitting for extended periods.
- May be required to work evening or weekends to meet deadlines.
- Travel to regional offices and global production sites to provide support and coverage.
Veridos is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals. By applying to this position, you are confirming you possess a Canadian citizenship, permanent resident status, or a valid work permit. Reference checks and credit/criminal background checks will be administered on suitably qualified candidates.
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