IT Support Specialist

1 week ago


Markham, Ontario, Canada Roca Networks Inc. Full time

Roca Networks Inc. is currently seeking an IT Support Specialist to join our team in a permanent position. The estimated salary for this role is $50,000 to $60,000 per year.

Job Description

We are looking for an individual who can provide technical support to users experiencing difficulties with computer systems, applications, and software. The successful candidate will have excellent communication skills, be able to work under pressure, and possess strong problem-solving abilities.

Key Responsibilities
  • Respond to user inquiries and provide technical assistance via phone, email, or in-person.
  • Analyze and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Collaborate with other teams to implement solutions and improve system performance.
  • Provide training and guidance to users on the effective use of technology.
  • Maintain accurate records of technical incidents and resolutions.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in a similar position.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong analytical and problem-solving skills.
Benefits

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment.

About Roca Networks Inc.

Roca Networks Inc. is a leading provider of technology services and solutions. We are committed to delivering exceptional results and exceeding customer expectations.



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