IT Support Specialist
2 weeks ago
Evergreen Treatment Services is a pioneering organization dedicated to transforming lives and communities through innovative addiction and social services in Western Washington. With over 50 years of experience, we strive to foster a diverse and inclusive community within our organization.
Salary:
$66,000 - $73,000 annually, depending on experience and qualifications.
Job Description:
This dynamic position plays a critical role in helping Evergreen Treatment Services accomplish its mission by ensuring that all staff have the essential IT tools and access needed to perform their job functions effectively. As a Computer Specialist I, you will be part of the IT team that supports ETS' mission by providing technical assistance and support for incoming queries related to computer systems, phone systems, software, and hardware. You will also be responsible for setting up and administering new Active Directory, email, and application accounts with proper permissions, as well as reviewing diagnostics and assessing the functionality and efficiency of IT systems.
Required Skills and Qualifications:
To succeed in this role, you will need more than five years of hands-on experience supporting users in an enterprise environment, as well as working knowledge of DELL computer hardware, MS Win 10/11, and common user software (MS Office Suite and O365). A Microsoft Azure certification is preferred, and a Bachelor's degree in computer science or a related field, or equivalent work experience, is highly desirable.
Benefits:
We offer a comprehensive benefits package, including medical and dental benefits, a 403b Retirement Plan, Employee Assistance Program, vacation time, sick leave, mental health leave, holidays, and more. Our total rewards package includes everything you need to thrive in your personal and professional life.
Key Responsibilities:
- Collaborate with other staff to transform systems of harm and inequity
- Serve as the general contact for all IT service requests via phone or electronically
- Resolve issues independently escalated by other IT staff
- Carry out software upgrades and system design changes as assigned
- Set up and administer new Active Directory, email, and application accounts with proper permissions
- Review diagnostics and assess the functionality and efficiency of IT systems
- Work with third-party support vendors to resolve related support tickets
- Ensure availability of client computers and application uptime in accordance with IT policies
- Provide technical assistance and support for incoming queries related to computer systems, phone systems, software, and hardware
- Document IT procedures and systems in the IT Team section of OneDrive
- Keep IT rooms tidy and periodically recycle old IT assets
- Participate in the development and implementation of goals and work plans to assist in achieving organizational initiatives
- Attend all required training and safety meetings
- Comply with applicable laws and ETS policies, including privacy and security procedures
- Actively participate in Quality Improvement programs and activities
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