Customer Service Representative

3 weeks ago


Milton, Ontario, Canada Billyard Insurance Group - Milton Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Billyard Insurance Group - Milton. As a key member of our client-facing team, you will be responsible for providing exceptional customer support via phone, email, and chat.

Key Responsibilities
  • Provide exceptional customer support and resolve inquiries and issues promptly and efficiently.
  • Achieve individual performance targets and contribute to team goals.
  • Maintain accurate records of customer interactions and transactions.
  • Utilize CRM systems to manage customer information and track interactions.
Requirements
  • RIBO Licensed.
  • Strong communication skills for phone, email, and chat interactions.
  • Eagerness to participate in ongoing training and professional development opportunities.
  • At least 2 years of experience in customer service.
  • Problem-solving skills to resolve inquiries promptly.
  • Ability to achieve individual performance targets consistently.
  • Experience using CRM systems for managing customer information.
What We Offer
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Supportive work environment with room for growth.
Our Commitment to Diversity, Inclusion, and Belonging

Billyard Insurance Group - Milton fosters an environment where everyone feels heard, welcomed, and included. We are an equal opportunity employer committed to fairness in employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We are committed to developing an inclusive, barrier-free recruitment process and work environment. If you require accommodation, please let us know, and we will work with you to meet your needs.



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