Customer Service Representative

2 weeks ago

Milton, Ontario, Canada CB Canada Full time

Customer Service Representative Opportunity

CB Canada is seeking a skilled Customer Service Representative to join our team in Toronto.

About the Role:

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email, and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate CB Canada's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Requirements:

  • High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.
  • Bilingual (English/French) - 100% in both verbal and written forms.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.

Benefits:

  • Company-paid extended health coverage that includes medical, dental, and vision after only 30 days.
  • Basic life insurance, disability, and wellness programs.
  • RRSP with 5% employer match, eligible after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals, and profit sharing.

Perks:

  • Best-in-class, clean, modern facilities.
  • First-class fitness center.

About CB Canada:
CB Canada is a leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined CB Canada.

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