Customer Service Representative

1 week ago

Milton, Ontario, Canada CB Canada Full time

Customer Service Representative



About the Role



  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.


Requirements



  • High school diploma or equivalent with 2+ years of relevant experience.
  • Bilingual (English / French) -100% in both verbal and written forms.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.


What We Offer



  • Company-paid extended health coverage that includes medical, dental and vision after only 30 days.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match, eligible after 30 days.
  • paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.


About Uline


Uline is North America's leading distributor of shipping, industrial and packaging materials.


We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory.


With over 8,500 employees across 12 locations, it's time you joined Uline.



Uline is a workplace that values its employees


and offers exceptional benefits and perks.


Explore Uline.jobs to learn more.



Our employees make the difference


and we are committed to offering them an exceptional work environment.

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