Customer Service Ambassador
4 weeks ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly skilled and passionate Customer Service Representative to join our team at EMCO Corporation. As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve their issues and provide exceptional service.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Utilize problem-solving skills to troubleshoot and resolve complex customer issues.
- Collaborate with internal teams to ensure seamless sales processes and customer satisfaction.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Requirements:
- Minimum 2 years of experience in a fast-paced business environment focused on customer service and/or marketing.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Bilingualism (French, English) is preferred.
What We Offer:
- Competitive base compensation and an industry-leading profit-sharing opportunity.
- Comprehensive Benefits and Wellness programs.
- Optional Pension Plan and Group RRSP.
About Us:
EMCO Corporation is an equal opportunity employer committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
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