Front Desk Associate
4 weeks ago
Vintage Hotels is seeking a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
- Group Arrivals and Departures: Process group arrivals and departures, handling all necessary paperwork and ensuring a seamless experience for our guests.
- Information Provision: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
- Departure Processing: Process guests' departures, calculate charges, and receive payments, ensuring accuracy and attention to detail.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring our hotel is always fully booked and our guests are satisfied.
- Emergency Procedures: Follow emergency and safety procedures, ensuring the well-being of our guests and staff.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Education: No degree, certificate, or diploma required.
- Experience: 1 year to less than 2 years of experience in a similar role.
- Language: English is the primary language spoken in this role.
- Work Setting: Hospitality industry, specifically in a hotel, motel, or resort setting.
- Dental Plan: Comprehensive dental plan for our employees.
- Disability Benefits: Disability benefits to ensure our employees are protected in case of illness or injury.
- Life Insurance: Life insurance to provide financial security for our employees' loved ones.
- Night Shift Premium: Additional compensation for working night shifts.
- RRSP: Registered Retirement Savings Plan to help our employees save for their future.
- Free Parking: Free parking available for our employees.
- Learning/Training: Paid learning and training opportunities to help our employees grow and develop in their roles.
- On-Site Amenities: Access to on-site amenities, including a wellness program.
- Paid Time Off: Paid time off for volunteering or personal days.
- Team Building Opportunities: Opportunities to participate in team-building activities and events.
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