Guest Service Supervisor

4 weeks ago


Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. The successful candidate will be responsible for overseeing the daily operations of our guest services department, ensuring exceptional customer experiences, and leading a team of guest service agents.

Key Responsibilities
  • Establish and implement work schedules and procedures to ensure efficient guest service delivery
  • Perform same duties as guest service agents, providing technical advice and guidance as needed
  • Prepare and submit reports on guest service performance and productivity
  • Resolve work problems and provide coaching to guest service agents to improve productivity and product quality
  • Assist guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure timely completion and high-quality results
  • Hire and train guest service agents in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
Requirements
  • 3-4 years of experience in a guest service or supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to maintain accurate records
  • Flexibility and ability to adapt to changing circumstances
  • Organized and able to prioritize tasks effectively
Benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Permanent employment with 40 hours per week
  • Language of work: English


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