Senior Laboratory Services Manager

6 days ago

Ottawa, Ontario, Canada Dynacare Full time

Company Overview

Dynacare is a leading health and wellness solutions provider in Canada, committed to delivering exceptional customer care and quality services. Our team of dedicated professionals works together to create a positive and supportive work environment that fosters growth and development.

Salary

The estimated annual salary for this role is $85,000 - $110,000, depending on experience and qualifications.

Job Description

As a Senior Laboratory Services Manager at Dynacare, you will be responsible for overseeing the operation of multiple laboratory and health services centers. Your primary focus will be on building high-performing teams through strong leadership and communication skills, creating a work environment that supports excellent customer care and quality service delivery.

You will analyze and make recommendations to continuously improve workflow processes, ensuring consistency and quality in the delivery of service to customers, laboratory operations, and clients. Additionally, you will conduct metric reviews of area laboratories and health services centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are met or exceeded.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Post-secondary education in Healthcare, Science, or Business (3+ years)
  • Leadership experience in a high-paced, customer-facing environment (3-5 years)
  • Proficient computer skills (MS Office and applicable software applications)
  • Lean Six Sigma and/or Change Management training
  • Proven attention to detail, excellent organizational, prioritization, and time management skills
  • Ability to manage multiple items effectively
  • Effective communication skills and ability to work with all levels of management and non-management
  • Demonstrated customer focus and ability to engage direct/indirect reports to promote a customer-centric environment
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range ($85,000 - $110,000)
  • A health and wellness benefits program that supports you and your loved ones
  • Internal mobility opportunities for career growth and development
  • RRSP match benefits and employee stock purchase program
  • A collaborative, diverse workforce that prioritizes dignity and respect for all

Others

This is a full-time, permanent role requiring a commitment to fostering a healthy and safe environment, participating in and implementing health and safety programs, and promoting customer care best practices.

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