Regional Manager

3 weeks ago

Ottawa, Ontario, Canada Dynacare Full time

Job Summary

As a Regional Manager - Laboratory Health Services at Dynacare, you will be responsible for overseeing the operation of Laboratory and Health Services Centers in accordance with the company's strategic plans. Your primary function will be to build great teams through strong, positive employee relations and create a work environment that supports the delivery of exemplary customer care and a positive customer experience.

Key Responsibilities

  • Accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans.
  • Building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer experience.
  • Efficient utilization of resources and fostering a culture of quality and continuous improvement.
  • Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care.
  • Liaise with clients and ensure their experience is positive by providing professional, timely assistance to inquiries, educating clients on processes, investigating concerns, and ensuring full understanding of client needs.
  • Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introduce corrective actions where required.
  • Develop and administer regional operating budgets, identify potential cost savings, and make recommendations for improvement.
  • Responsible for completing operating reports using metrics and key performance indicators.
  • Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws, regulations, and technology.
  • Support the Business Development team with the establishment of new clients.
  • Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services.

Requirements

  • Post-Secondary education in Healthcare, Science, or Business.
  • 3+ years of leadership experience in a high-paced, customer-facing environment is preferred.
  • Previous related experience required to perform job: 3-5 years.
  • Proficient computer skills (MS Office and applicable software applications).
  • Lean Six Sigma and/or Change Management training - required.
  • Proven attention to detail, excellent organizational, prioritization, and time management skills.
  • Ability to manage multiple items effectively.
  • Experienced people manager with the ability to develop talent and build high-performing teams.
  • Effective communication skills and the ability to work effectively with all levels of management and non-management.
  • A strong team player with the ability to work independently with a high degree of initiative.
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment.
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines.
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen.

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