Regional Manager

4 weeks ago

Ottawa, Ontario, Canada Dynacare Full time
Job Title: Regional Manager - Laboratory Health Services

About the Role:

As a Regional Manager - Laboratory Health Services at Dynacare, you will be responsible for overseeing the operation of laboratory and health services centers in accordance with the company's strategic plans. Your primary function will be to build and manage high-performing teams through strong employee relations and creating a work environment that supports exemplary customer care.

Key Responsibilities:

- Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
- Encourage trust and open communication with direct reports, address employee feedback and input, and ensure team understanding of corporate and departmental goals and performance
- Liaise with clients and ensure their experience is positive by providing professional, timely assistance to inquiries, educating clients on processes, investigating concerns, and ensuring full understanding of client needs
- Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations, and clients
- Conduct metric reviews of area laboratory and health services centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introduce corrective actions where required

Requirements:

- Post-secondary education in healthcare, science, or business
- 3+ years of leadership experience in a high-paced, customer-facing environment
- Proficient computer skills (MS Office and applicable software applications)
- Lean Six Sigma and/or Change Management training
- Proven attention to detail, excellent organizational, prioritization, and time management skills
- Ability to manage multiple items effectively
- Experienced people manager with the ability to develop talent and build high-performing teams
- Effective communication skills and the ability to work effectively with all levels of management and non-management
- A strong team player with the ability to work independently with a high degree of initiative
- Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment
- Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines

About Dynacare:

Dynacare is a leading health and wellness solutions company that is committed to providing convenient, understandable, and accessible care to Canadians. We are proud to be an equal opportunity employer and believe that our diversity is our strength. If you are passionate about supporting healthy lives with commitment and care, we encourage you to apply for this exciting opportunity.

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