Technical Support Specialist

19 hours ago


Mississauga, Ontario, Canada ILAHSOL Technologies Inc Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at ILAHSOL Technologies Inc. In this role, you will provide technical assistance and support to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to User Issues: Respond to users experiencing difficulties with computer systems, identifying and resolving problems in a timely and effective manner.
  • Research and Implement Solutions: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Provide Training and Advice: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to effectively use computer systems.
  • Maintain Problem-Solving Log: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Support Business Systems: Provide business systems, network, and Internet support to users in response to identified difficulties.

Requirements: To be successful in this role, you must have a strong background in computer systems and technical support. You should have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Compensation: The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. This compensation package includes a comprehensive benefits program and opportunities for career growth and development.

About ILAHSOL Technologies Inc: We are a dynamic and innovative technology company dedicated to delivering exceptional products and services to our customers. Our team is passionate about using technology to drive business success and improve people's lives.



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