Client Acquisition and Relationship Manager

2 weeks ago

Toronto, Canada Teleperformance Full time

About Us

Teleperformance is a global leader in customer experience management and contact center business process outsourcing. With over 500,000 employees worldwide, we have developed an efficient and responsible hybrid organization that combines work-from-home and on-site solutions.

We provide services in 300 languages and dialects, making us a versatile partner for clients around the globe. Our commitment to excellence has earned us the rank of 11th in the world's Top 25 Best Workplaces by Fortune Magazine, as well as Best Employer certification in 64 countries covering more than 97% of our workforce.

Our Work Culture

We value integrity, respect, professionalism, innovation, and commitment at Teleperformance. We believe in creating an autonomous work environment where our employees are trusted and empowered to make decisions.

We prioritize progressive growth opportunities, flexible work arrangements, and inclusive practices that foster a positive and supportive community. Our employees enjoy a competitive salary of $40,000 CAD per year, plus a 5% bonus based on performance, along with benefits like medical and dental coverage, employee family assistance programs, and rewards and recognition initiatives.

Job Description

We are seeking a Client Acquisition and Relationship Manager to join our team. As a key member of our sales department, you will be responsible for prospecting, acquiring, and managing advertising clients across various platforms and channels.

This role requires a dynamic and motivated individual with a strong sales background, a deep understanding of digital advertising, and excellent communication skills. You will play a pivotal role in driving revenue, maximizing client satisfaction, and contributing to our overall success.

Key Responsibilities

  1. Prospecting and Lead Generation: Identify and target potential advertising clients through market research, networking, and outreach efforts.
  2. Sales Pitch and Presentation: Conduct thorough needs assessments to understand clients' advertising objectives, target audiences, and budget constraints.
  3. Client Relationship Management: Build and maintain strong relationships with advertising clients, serving as their primary point of contact for all sales-related inquiries and activities.
  4. Revenue Growth and Account Expansion: Meet and exceed sales targets and revenue goals by consistently acquiring new clients and maximizing existing account value.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven track record of success in outbound sales, preferably in the digital advertising industry.
  • In-depth understanding of digital advertising platforms, technologies, and trends.
  • Strong communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner.
  • Excellent negotiation and closing skills, with a focus on driving results and exceeding targets.
  • Experience using CRM software (e.g., Salesforce, Hub Spot) and proficiency in Microsoft Office suite.
  • Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.

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