Industrial Operations Director
2 days ago
Grainger is a leading industrial distributor serving millions of customers worldwide. We operate primarily in North America, Japan, and the United Kingdom, delivering products through innovative technology and deep customer relationships.
Salary RangeThe salary for this role ranges from $65,000 to $90,000, with bonus eligibility. Factors influencing the salary include experience, qualifications, and geographical area.
Job DescriptionOverviewWe are seeking an experienced Branch Operations Manager to lead our branch operations. The successful candidate will be responsible for executing the Branch Network strategic vision and objectives, ensuring execution of service-related and operational objectives for assigned branches.
Key Responsibilities:- Business Leadership:
- Translate leadership and strategic direction for hourly branch team members
- Communicate and execute a sound business strategy to team members that embraces change management
- Makes sound, fact-based business decisions to support the needs and objectives of the business
- Lead the team to become the customer's first choice for products and services by leading location efforts for all customer interactions within aligned branch locations
- Built strong internal and external partnerships to facilitate success and embed branch locations and technical expertise as critical value triggers for customers
- Operational Excellence:
- Balances operating expenses with higher level of service while looking for ways to improve processes and remove non-value-added activities
- Work with market leaders to identify potential solutions for growing counter and will-call volume
- Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members
- Effectively monitors controllable expenses to achieve the assigned expense target
- Dedicate self and team to Operational Excellence by complying with all BBX standards
- Talent Management:
- Create an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company
- Create an environment for open, continuous, and proactive communication
- Support, write, and conduct performance review discussions to ensure expectations/goals are set, monitored, and executed
- Coach the growth and development of branch team members
- Ensure key people drivers of Selection, On-boarding, Coaching, and Rewards & Recognition are executed and support team member engagement
- Education/Experience:
- 2+ years people leadership, customer service, and retail experience
- Demonstrate ability to implement initiatives, manage projects, and demonstrate change leadership
- Possess effective project management, planning, and facilitation skills
- Possess effective time-management skills
- Have demonstrated ability to influence and persuade varying levels of internal and external decision-makers
- Ability to assist in aligning effective cross-functional work groups to develop integrated plans
- Excellent written and verbal communication skills, strong customer focus
- Proven ability to meet goals and performance targets consistently – operational and financial
- Experience with P&L management
- Rewards and Benefits:
- Medical, dental, vision, and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks, and more
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