Industrial Operations Manager

19 hours ago

Sydney, Nova Scotia, Canada Grainger Full time

Work Location Type: Onsite

Grainger is a leading industrial distributor serving over 4.5 million customers worldwide with innovative technology and deep customer relationships. As a Great Place to Work-Certified company, we're seeking passionate individuals to join our team in shaping the industry's future.

The Branch Operations Manager plays a pivotal role in driving strategic vision and objectives for assigned branches. They ensure leadership excellence, superior service, and cost-effectiveness through demonstrated leadership skills.

Key Responsibilities:

  • Communicate and execute business strategies to hourly branch team members, embracing change management.
  • Makes informed, fact-based decisions to support business needs and objectives.
  • Lead the team to become the customer's first choice by managing customer interactions and location efforts within aligned branches.
  • Build strong internal and external partnerships to drive success and embed Grainger's expertise as a value trigger for customers.
  • Take measured risks while balancing service, cost, ethics, and integrity.

Operational Excellence:

  • Balances operating expenses with higher service levels, identifying process improvements and removing non-value-added activities.
  • Collaborates with market leaders to identify potential solutions for growing counter and will-call volume.
  • Implements effective staffing strategies to ensure flexibility with the right mix of FT and PT team members.
  • Monitors controllable expenses to achieve expense targets, building a CI culture that promotes methodologies and project implementation.
  • Dedicates self and team to Operational Excellence, complying with all BBX standards, and maintaining safety and security for team members and customers.

Talent Management:

  • Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the company's success.
  • Fosters open, continuous, and proactive communication, encouraging diverse thoughts and ideas.
  • Supports performance review discussions, sets expectations/goals, and executes them.
  • Coches growth and development of branch team members, ensuring key people drivers are executed and supporting team member engagement.

Salary and Benefits:

The salary for this position ranges from $65,000 to $90,000, depending on experience, qualifications, and geographical area. This role is bonus eligible. Our programs provide choice and flexibility to meet individual needs, including medical, dental, vision, paid time off, life insurance, employee assistance, retirement plans, and educational benefits.

Requirements:

  • 2+ years of people leadership, customer service, and retail experience.
  • Effective project management, planning, and facilitation skills.
  • Possesses excellent written and verbal communication skills, strong customer focus.
  • Proven ability to meet goals and performance targets consistently – operational and financial.

About Us:

Grainger is proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

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