Administrative Support Specialist

7 days ago

Richmond, British Columbia, Canada Trail Appliances Full time
About Trail Appliances

Trail Appliances is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. Our fast-growing company has over 500 employees in British Columbia, spread across 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Job Summary

We are seeking an experienced Administrator to join our team. As an Administrator, you will work closely with customers and showroom teams, providing exceptional service and support. This role requires strong communication skills, attention to detail, and the ability to multitask.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with administrative duties, including data entry, payment processing, and record-keeping.
  • Collaborate with the Sales and Customer Support Team to provide proactive service and support.
  • Develop and maintain strong relationships with customers, building trust and loyalty.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Requirements
  • 2+ years of experience in an administrative or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office and other computer applications.
  • Ability to work occasional weekends and flexible hours as needed.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive hourly rate.
  • Opportunities for professional development and career growth.
  • Generous employee discounts and benefits package.

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