Hotel Service Associate

3 days ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Service Associate at Mamma's Inn. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Assist guests with special needs and provide personalized support to ensure their comfort and satisfaction.
  • Serve food and beverages to guests in a timely and efficient manner.
  • Register arriving guests, assign rooms, and provide them with a warm welcome.
  • Receive and deliver items and messages for guests, ensuring their needs are met promptly.
  • Provide valet parking services and arrange for guest transportation as needed.
  • Plan and coordinate social events and guest programs to enhance the overall guest experience.
  • Handle luggage for hotel guests and escort them to their rooms.
  • Attend to guests' requests for extra supplies or other items, demonstrating a commitment to exceptional customer service.
  • Consult with guests to determine their needs, preferences, and safety requirements, ensuring their stay with us is safe and enjoyable.
Work Environment

As a Hotel Service Associate, you will work in a fast-paced environment with a combination of sitting, standing, and walking. You will be required to maintain attention to detail, work efficiently, and provide excellent customer service in a dynamic and ever-changing environment.

Requirements
  • Efficient interpersonal skills to interact with guests and colleagues.
  • Reliability and a positive attitude to ensure a high level of customer satisfaction.
  • Ability to work as part of a team, supporting colleagues to achieve our goals.
  • Client focus and a commitment to delivering exceptional service.
  • Versatility and adaptability to respond to changing situations and guest needs.
What We Offer

We offer a permanent position with a competitive salary and benefits package, including 35 hours of work per week. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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