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Hotel Operations Supervisor

2 months ago


Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time
Job Title: Hotel Managing Supervisor

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at The Glengate Hotel & Suites. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest service, and leading a team of staff to achieve our goals.

Responsibilities:
  • Supervise and coordinate the work of hotel staff, ensuring that all tasks are completed efficiently and effectively.
  • Assist guests with special needs, providing a high level of customer service and ensuring their stay is enjoyable and memorable.
  • Coordinate and review work, ensuring that all tasks are completed to a high standard and that deadlines are met.
  • Hire and train staff in job duties, safety procedures, and company policies, ensuring that they have the skills and knowledge required to perform their roles effectively.
  • Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as necessary to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring that the hotel has the necessary resources to operate effectively.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or management role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other stakeholders.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a strong focus on customer service.
  • Flexibility to work overtime as required, with a strong commitment to delivering exceptional results.
Work Environment:

The Glengate Hotel & Suites is a dynamic and fast-paced work environment, with a strong focus on customer service and team collaboration. As a Hotel Managing Supervisor, you will be working in a hotel setting, with a high level of interaction with guests and staff.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and experienced team.