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Hotel Service Associate

2 months ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time
About the Role

We are seeking a skilled and friendly individual to join our team as a Hotel Service Associate at Mamma's Inn. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Assist guests with special needs and provide personalized support
  • Serve food and beverages in a timely and efficient manner
  • Register arriving guests and assign rooms, ensuring a smooth check-in process
  • Receive and deliver items and messages for guests, maintaining confidentiality and discretion
  • Provide valet parking services and arrange for guest transportation as needed
  • Plan and coordinate social events and guest programs, promoting a sense of community and engagement
  • Handle luggage for hotel guests, ensuring it is safely stored and delivered to their rooms
  • Escort guests to their rooms, providing a warm and welcoming experience
  • Attend to guests' requests for extra supplies or other items, demonstrating a commitment to customer satisfaction
  • Consult with guests to determine their needs, preferences, and safety requirements, ensuring a tailored experience
Work Environment

As a Hotel Service Associate, you will work in a fast-paced environment, requiring attention to detail, multitasking, and excellent communication skills. You will be part of a dynamic team that values efficiency, reliability, and a positive attitude.

Requirements
  • Efficient interpersonal skills and a client-focused approach
  • Reliability and a strong work ethic
  • Ability to work effectively in a team environment
  • Positive attitude and a willingness to adapt to changing situations
  • English language proficiency
  • 35 hours per week, with a permanent work term