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Hotel Service Associate

2 months ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time
Job Summary

Mamma's Inn is seeking a skilled and friendly Hotel Service Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Assist guests with special needs and provide personalized service to ensure their stay is memorable.
  • Serve food and beverages to guests in a timely and efficient manner.
  • Register arriving guests and assign rooms, ensuring a smooth and seamless check-in process.
  • Receive and deliver items and messages for guests, demonstrating a high level of attention to detail.
  • Provide, arrange for, or refer guests to valet parking services, enhancing their overall experience.
  • Plan and coordinate social events and guest programs, showcasing your creativity and organizational skills.
  • Handle luggage for hotel guests, ensuring it is safely stored and readily available.
  • Escort incoming guests to their rooms, providing a warm and welcoming experience.
  • Attend to guests' requests for extra supplies or other items, demonstrating a commitment to customer satisfaction.
  • Consult with clients to determine their needs, preferences, safety requirements, and purpose of space, showcasing your ability to think critically and solve problems.
Requirements
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Combination of sitting, standing, and walking, with the ability to lift up to 25 pounds.
  • Efficient interpersonal skills, with the ability to work effectively in a team environment.
  • Reliability and a positive attitude, with a strong commitment to customer satisfaction.
  • Client focus and versatility, with the ability to adapt to changing situations and priorities.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Mamma's Inn is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.