Hotel Front Desk Supervisor

4 weeks ago


Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time
Job Title: Hotel Front Desk Supervisor

Join CMI Concierge & Security Inc. as a Hotel Front Desk Supervisor and take on a challenging role that requires strong leadership and communication skills.

Job Summary:

We are seeking a highly organized and detail-oriented individual to supervise the front desk operations of our hotel. The successful candidate will be responsible for ensuring the smooth day-to-day operations of the front desk, providing excellent customer service, and supervising a team of front desk staff.

Key Responsibilities:
  • Supervise and coordinate the work of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues related to room keys or access.
  • Prepare and submit reports on front desk operations, including statistics on guest arrivals and departures, room occupancy rates, and other relevant metrics.
  • Assist in the training and development of front desk staff, providing guidance and support to ensure that they have the skills and knowledge needed to perform their duties effectively.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure that all aspects of hotel operations are running smoothly.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of MS Outlook and other computer systems.
  • Criminal record check.
Benefits:
  • Dental plan.
  • Health care plan.
  • Parking available.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.


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