Hotel Front Desk Associate

2 weeks ago


Vancouver, British Columbia, Canada Best Western Hotel Full time
Hotel Front Desk Job Description

We are seeking a skilled and customer-focused Hotel Front Desk Associate to join our team at Best Western Hotel. The successful candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and needs.
  • Take, cancel and change room reservations as necessary.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, such as wheelchair accessibility and dietary requirements.
  • Maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or complaints.


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