Hotel Front Desk Supervisor

2 weeks ago


Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time
Job Summary

CMI Concierge & Security Inc. is seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities
  • Manage front desk operations, including guest check-in and check-out, room assignments, and key control.
  • Supervise a team of front desk staff, providing guidance and support to ensure excellent guest service.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Prepare and submit reports on front desk operations and guest feedback.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Maintain accurate records and reports, including guest information and front desk operations.
Requirements
  • 1-2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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