Hotel Front Desk Clerk

2 weeks ago


Vancouver, British Columbia, Canada Best Western Hotel Full time

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Best Western Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset

Work Environment: Our hotel is a dynamic and fast-paced environment where no two days are the same. As a Hotel Front Desk Clerk, you will be working in a team-oriented environment, providing exceptional customer service to our guests.



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