Hotel Front Desk Clerk

4 weeks ago


Vancouver, British Columbia, Canada Best Western Hotel Full time

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Best Western Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset

Work Environment: This is a permanent position working 40 hours per week. The work language is English.



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