Hotels Front Desk Representative
1 week ago
We are seeking a skilled and professional Hotels Front Desk Representative to join our team at Best Western Hotel. This role is responsible for registering arriving guests, assigning rooms, and providing exceptional customer service.
Key Responsibilities:
- Registration and Room Assignment: Register arriving guests, assign rooms, and ensure a smooth check-in process.
- Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues in a timely and professional manner.
- Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain accurate records.
- Communication: Answer telephone calls, relay messages, and communicate effectively with guests, colleagues, and other stakeholders.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: Experience an asset.
- Language: Fluent in English.
- Work Hours: 40 hours per week.
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