Overnight Housekeeping Operations Manager
2 days ago
Job Title: Overnight Housekeeping Supervisor
Job Summary: We are seeking a highly skilled and experienced Overnight Housekeeping Supervisor to join our team at ASM Global. As a key member of our operations team, you will be responsible for ensuring the cleanliness and maintenance of our venue, providing exceptional customer service, and leading a team of housekeeping staff.
Key Responsibilities:
- Coordinate and schedule housekeeping activities, including assigning tasks and prioritizing workloads.
- Schedule staff according to event orders and ensure adequate coverage for all areas of the venue.
- Evaluate and verify employee performance, providing feedback and coaching as needed.
- Conduct regular rounds to ensure compliance with cleaning standards and directives.
- Determine material and supply needs, completing requisitions as necessary.
- Respond to public inquiries and resolve complaints in a courteous and efficient manner.
- Complete work order requests and maintain accurate records.
- Ensure safety plans are in place and that all staff are trained on proper safety procedures.
- Attend staff training and safety meetings.
- Assist with annual department budget preparation.
- Maintain accurate records and prepare reports as required.
Requirements:
- Minimum four years of housekeeping experience, including two years of supervisory experience.
- Hotel experience preferred.
- Valid California driver's license.
Knowledge and Abilities:
- Knowledge of safe work practices and general cleaning procedures.
- Ability to read, write, and speak English fluently.
- Effective communication and teamwork skills.
- Ability to maintain a professional demeanor at all times.
Physical and Environmental Requirements:
- Position requires walking and standing for most of the shift.
- May be subject to adverse conditions and hazardous substances.
- Irregular hours may be required.
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