Business Process Optimization Specialist

5 days ago

Richmond Hill, Ontario, Canada BMO Financial Group Full time
About the Role

BMO Financial Group is seeking a highly skilled Business Process Optimization Specialist to join our team on a 6-month contract basis.

This is an exciting opportunity to work in a collaborative, fast-paced, and friendly environment as part of our Mutual Funds Governance and Retail Investments Process team.

The successful candidate will be responsible for defining, developing, and monitoring metrics and KPIs for Investments projects and processes across all channels, including Branch & NACCC.

Key Responsibilities:

  • Design, develop, and implement analytic and reporting solutions to support business decision-making.
  • Extract and analyze data to identify patterns and insights, which will inform action plans, business priorities, and strategic direction.
  • Provide strategic support to the leadership team, Mutual Funds Governance and Retail Investments Process.
  • Track metrics and KPIs related to compliance and operational effectiveness.
  • Define, build, and publish dashboards/scorecards for the team to track key process and governance metrics.
  • Use data to identify root causes, key drivers of metrics, and define and monitor appropriate action plans.
  • Identify emerging issues and trends to inform decision-making.
  • Ensure alignment between stakeholders about business needs and data needs.
  • Design and produce regular and ad-hoc reports, and dashboards.
  • Break down strategic problems, and analyze data and information to provide subject-matter insights and recommendations.
  • Structure and assemble data into multi-dimensions with various granularities (e.g., customers, products, transactions).
  • Manipulate, and transform data through programming/scripting for model training and validation.
  • Promote reporting automation, self-serve analytics consumption, and the culture of analytics-driven decision-making.
  • Monitor and track tool performance, user acceptance testing, and addresses any issues.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
  • Build reports and visualizations to effectively communicate data-driven insights to users for a variety of audiences.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Support development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders.
  • Analyze data and information to provide subject-matter insights and recommendations.
  • Document and maintain operational procedures and processes relating to analytical and reporting processes.
  • Collaborate in the design, implementation, and management of core business/group processes.
  • Design processes based on business requirements and best practices. Ensure the processes adhere to applicable risk, regulatory, and compliance requirements.
  • Streamline, simplify, and continuously improve existing processes.
  • Document processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
  • Ensure all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
  • Look for opportunities to eliminate, simplify, and automate processes. Recommend changes to streamline and integrate processes to improve efficiency.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
  • Participate in the integration of Core Process transformation across business/groups to deliver process improvements.
  • Ensure that process design reflects current business strategy and business requirements and supports the Bank's end-state digital vision.
  • Recommend and implement solutions based on analysis of issues and implications for the business.
  • Identify emerging issues and trends to inform decision-making.
  • Develop an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
  • Resolve issues regarding processes that are raised from all sources/stakeholders.
  • Create and deliver presentations summarizing findings and recommendations to business partner executives and senior management.
  • Monitor and track performance; and addresses any issues.
  • Break down strategic problems, and analyze data and information to provide insights and recommendations.
  • Work independently and regularly handle non-routine situations.
  • Build effective relationships with internal/external stakeholders.
  • Work independently and regularly handle non-routine situations.

Requirements:

  • Data preparation, data analysis, and statistical tool sets including but not limited to Power BI, Spotfire, Tableau: 5 years (Required)
  • Business analysis and project delivery practices and standards: 5 years (Required)
  • Track record of delivering process design and improvement: 5 years (Required)
  • Understanding of risk, regulatory, and compliance requirements: 5 years (Required)
  • Knowledge of Investments processes, mutual funds compliance: 5 years (Desired)

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