Business Process Optimization Specialist

2 days ago

Richmond Hill, Ontario, Canada BMO Financial Group Full time

About the Role

BMO Financial Group is seeking a highly skilled Business Process Optimization Specialist to join our team. As a key member of our Mutual Funds Governance and Retail Investments Process team, you will play a critical role in driving process improvement and operational efficiency across our organization.

Key Responsibilities

  • Define, develop, and monitor metrics and KPIs for Investments projects and processes across all channels, including Branch & NACCC.
  • Lead the design, development, and implementation of analytic and reporting solutions.
  • Extract and analyze data to identify patterns and insights that inform business priorities and strategic direction.
  • Provide strategic support to the leadership team, Mutual Funds Governance and Retail Investments Process.
  • Track metrics and KPIs related to compliance and operational effectiveness.
  • Define, build, and publish dashboards/scorecards for the team to track key process and governance metrics.
  • Use data to identify root causes, key drivers of metrics, and define and monitor appropriate action plans.
  • Identify emerging issues and trends to inform decision-making.
  • Ensure alignment between stakeholders about business needs and data needs.
  • Design and produce regular and ad-hoc reports, and dashboards.
  • Break down strategic problems, and analyze data and information to provide subject-matter insights and recommendations.
  • Structure and assemble data into multi-dimensions with various granularities (e.g., customers, products, transactions).
  • Manipulate, and transform data through programming/scripting for model training and validation.
  • Promote reporting automation, self-serve analytics consumption, and the culture of analytics-driven decision making.
  • Monitor and track tool performance, user acceptance testing, and addresses any issues.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
  • Build reports and visualizations to effectively communicate data-driven insights to users for a variety of audiences (e.g., visualization solutions of data into reports, graphics, dashboards to illustrate facts, trends, and insights).
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Support development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders.
  • Analyze data and information to provide subject-matter insights and recommendations.
  • Document and maintain operational procedures and processes relating to analytical and reporting processes.
  • Collaborate in the design, implementation, and management of core business/group processes.
  • Design processes based on business requirements and best practices. Ensure the processes adhere to applicable risk, regulatory, and compliance requirements.
  • Streamline, simplify, and continuously improve existing processes.
  • Document processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
  • Ensure all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
  • Look for opportunities to eliminate, simplify, and automate processes. Recommend changes to streamline and integrate processes to improve efficiency.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
  • Participate in the integration of Core Process transformation across business/groups to deliver process improvements.
  • Ensure that process design reflects current business strategy and business requirements and supports the Bank's end-state digital vision.
  • Recommend and implement solutions based on analysis of issues and implications for the business.
  • Identify emerging issues and trends to inform decision-making.
  • Develop an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
  • Resolve issues regarding processes that are raised from all sources/stakeholders.
  • Create and deliver presentations summarizing findings and recommendations to business partner executives and senior management.
  • Monitor and track performance; and addresses any issues.
  • Break down strategic problems, and analyze data and information to provide insights and recommendations.
  • Work independently and regularly handle non-routine situations.
  • Build effective relationships with internal/external stakeholders.
  • Work independently and regularly handle non-routine situations.

Requirements

  • Data preparation, data analysis, and statistical tool sets including but not limited to Power BI, Spotfire, Tableau: 5 years (Required)
  • Business analysis and project delivery practices and standards: 5 years (Required)
  • Track record of delivering process design and improvement: 5 years (Required)
  • Understanding of risk, regulatory, and compliance requirements: 5 years (Required)
  • Knowledge of Investments processes, mutual funds compliance: 5 years (Desired)

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