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Business Process Optimization Specialist
2 months ago
About the Role
BMO Financial Group is seeking a highly skilled Business Process Optimization Specialist to join our team. As a key member of our Mutual Funds Governance and Retail Investments Process team, you will play a critical role in driving process improvement and operational efficiency across our organization.
Key Responsibilities
- Define, develop, and monitor metrics and KPIs for Investments projects and processes across all channels, including Branch & NACCC.
- Lead the design, development, and implementation of analytic and reporting solutions.
- Extract and analyze data to identify patterns and insights that inform business priorities and strategic direction.
- Provide strategic support to the leadership team, Mutual Funds Governance and Retail Investments Process.
- Track metrics and KPIs related to compliance and operational effectiveness.
- Define, build, and publish dashboards/scorecards for the team to track key process and governance metrics.
- Use data to identify root causes, key drivers of metrics, and define and monitor appropriate action plans.
- Identify emerging issues and trends to inform decision-making.
- Ensure alignment between stakeholders about business needs and data needs.
- Design and produce regular and ad-hoc reports, and dashboards.
- Break down strategic problems, and analyze data and information to provide subject-matter insights and recommendations.
- Structure and assemble data into multi-dimensions with various granularities (e.g., customers, products, transactions).
- Manipulate, and transform data through programming/scripting for model training and validation.
- Promote reporting automation, self-serve analytics consumption, and the culture of analytics-driven decision making.
- Monitor and track tool performance, user acceptance testing, and addresses any issues.
- Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
- Build reports and visualizations to effectively communicate data-driven insights to users for a variety of audiences (e.g., visualization solutions of data into reports, graphics, dashboards to illustrate facts, trends, and insights).
- Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
- Support development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders.
- Analyze data and information to provide subject-matter insights and recommendations.
- Document and maintain operational procedures and processes relating to analytical and reporting processes.
- Collaborate in the design, implementation, and management of core business/group processes.
- Design processes based on business requirements and best practices. Ensure the processes adhere to applicable risk, regulatory, and compliance requirements.
- Streamline, simplify, and continuously improve existing processes.
- Document processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
- Ensure all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
- Look for opportunities to eliminate, simplify, and automate processes. Recommend changes to streamline and integrate processes to improve efficiency.
- Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and/or streamlined reporting.
- Participate in the integration of Core Process transformation across business/groups to deliver process improvements.
- Ensure that process design reflects current business strategy and business requirements and supports the Bank's end-state digital vision.
- Recommend and implement solutions based on analysis of issues and implications for the business.
- Identify emerging issues and trends to inform decision-making.
- Develop an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
- Resolve issues regarding processes that are raised from all sources/stakeholders.
- Create and deliver presentations summarizing findings and recommendations to business partner executives and senior management.
- Monitor and track performance; and addresses any issues.
- Break down strategic problems, and analyze data and information to provide insights and recommendations.
- Work independently and regularly handle non-routine situations.
- Build effective relationships with internal/external stakeholders.
- Work independently and regularly handle non-routine situations.
Requirements
- Data preparation, data analysis, and statistical tool sets including but not limited to Power BI, Spotfire, Tableau: 5 years (Required)
- Business analysis and project delivery practices and standards: 5 years (Required)
- Track record of delivering process design and improvement: 5 years (Required)
- Understanding of risk, regulatory, and compliance requirements: 5 years (Required)
- Knowledge of Investments processes, mutual funds compliance: 5 years (Desired)
