Customer Service Representative

4 weeks ago


Ayr, Canada Randstad Canada Full time

Job Summary

Randstad Canada is seeking a skilled Customer Service Agent to work in the Medical Testing Industry. As a Customer Service Agent, you will be responsible for providing exceptional client support on health testing policies and procedures, booking clients for testing appointments, and assisting clients with registration, obtaining results, and technical issues.

Responsibilities

  • Provide exceptional client support on health testing policies and procedures
  • Booking clients for testing appointments
  • Assist clients with registration, obtaining results and technical issues
  • Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents
  • Resolve and escalate issues
  • Adhere to policies and procedures
  • Successfully work in a very fast paced and hectic environment
  • Work independently and as a team player

Requirements

  • Mandatory 1 Year experience in a Call Centre environment
  • Have exceptional communication skills
  • Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)
  • Have a secure and quiet work space at home with no interruptions
  • Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speed

What We Offer

  • Competitive Salary $18.81 an hour
  • Work from Home (Equipment provided)
  • Room for growth and development with possible contract extension
  • Gain experience in the medical testing field
  • Family focused culture
  • Excellent training program
  • Supportive in a continuous learning environment

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, please apply today. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.



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