Customer Service Representative

1 week ago


Ayr, Canada Martin Sprocket & Gear Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Martin Sprocket & Gear. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Respond to inbound sales calls from our established customer base for product and pricing information, order status, or delivery confirmation.
  • Secure and renew orders and arrange delivery; working closely with our machine shop and other facilities to manufacture and expedite orders.
  • Enter orders and quotes, perform quote follow-ups/analyses, and follow through with ownership.
  • Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
Requirements:
  • 1-2 years of sales/customer service experience is preferred.
  • Mechanical aptitude or technical inclination is required.
  • Excellent interpersonal and communication skills (bilingualism in French/English an asset).
  • Un-yielding commitment to customer service.
  • Team approach to achieving high performance.
  • Self-management with the drive to succeed and achieve goals.
  • Independent ability to evaluate situations, solve problems, and make decisions.
  • Ability to thrive in a dynamic, fast-paced, multi-tasking environment.
Compensation and Benefits:
  • $50,000 - $60,000 per year, depending on experience.
  • Full benefits package, including health insurance, retirement savings plan, and profit-sharing plan.
  • Ongoing training and development opportunities.
About Us:

Martin Sprocket & Gear is a global leader in mechanical power transmission components, material handling systems, and custom forgings. We are proud to remain family-owned and operate on a simple philosophy: "Make a quality product, have plenty of it available, and be easy to do business with."

We foster an inclusive, collaborative environment where innovation and growth thrive, and your contributions are valued as part of a team dedicated to excellence.



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