Claims Representative

**CLAIMS REPRESENTATIVE - Auto Physical Damage**

Ayr Farmers Mutual Insurance Company has an opportunity for a Claims Representative to

join our team of insurance professionals.

**About Ayr Farmers Mutual**

Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and

casualty mutual insurer with written premiums of over $46 million annually. We offer farm,

residential, commercial, marine, and automobile protection and coverage through a

dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and

are located in close proximity to Kitchener, Waterloo and Cambridge.

Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been

providing products and services that provide protection and peace of mind for our

Policyholders and the community. What makes us different is our commitment to providing

outstanding, personalized customer service. We continually strive to put our Policyholders

and our communities first, and to ensure that every individual we serve is treated with

fairness and respect.

The Company provides training, education, work life balance, wellness opportunities,

community contributions and a fun and friendly working environment.

**Claims Representative - Auto Physical Damage**

Our Claims Representatives take pride in their care for our Policyholders when they need us

most, after a loss. They are experts in handling property, auto, liability, and bodily injury

claims in a fast, fair, and caring manner.

dependable. They have a passion for creating an outstanding Policyholder experience and

value building strong relationships with our Policyholders, communities, and team

members. They will be responsible for handling _auto physical damage claims_, with some

exposure to property damage and liability losses. Attending loss locations on specific claims,

or while on-call (which involves supporting all lines of businesses and types of losses) is a

possibility.

**Responsibilities**:

- Administer auto physical damage claims, and assist with personal, commercial, and

farm property and liability claims.
- Potential for some field work
- Provide exceptional customer service to our Policyholders throughout the claims

process.
- Investigate and settle claims in a timely fashion.
- Work closely with a variety of stakeholders both internally and externally to ensure

accurate and timely communication of information.
- Be an active participant in maintaining the company’s desired culture by living our

values.

**Skills and Experience**:

- Post-secondary education in a business-related program, is strongly preferred.
- 1-3 years of Claims adjusting experience preferred, however, we are willing to train

someone with transferable skills
- Willing to work towards the Certified Insurance Professional (CIP) designation.
- Empathetic and willingness to provide exceptional customer service.
- Self-motivated with a strong work ethic.
- Effective organizational skills.
- Demonstrate teamwork with high level of collaboration and communication. This

position will work closely with many areas of the organization.
- Exceptional verbal and written communication skills.
- Strong attention to detail and time management.
- Thrive in a fast-paced working environment, that requires attention to competing

priorities.
- Our team is currently working in an optional hybrid working environment
- Accommodation at Ayr Farmers Mutual Insurance Company _

We are committed to a selection process and work environment that is inclusive and

barrier free. Human Resources will work with the applicant and the selection committee to

arrange reasonable and appropriate accommodation for the selection process which will

enable you to be assessed in a fair and equitable manner.

To learn more about Ayr Farmers Mutual, visit our website at

**INTERESTED IN APPLYING?