IT Support Specialist

1 month ago


Gatineau, Quebec, Canada Randstad Full time
Job Title: Help Desk Specialist

We are seeking a dedicated and skilled IT Support Specialist to join our team at Randstad. As the primary point of contact for internal users, you will be responsible for addressing technology-related inquiries and issues in both French and English.

Key Responsibilities:
  • Provide exceptional customer service to internal users, addressing their technology-related questions and concerns in both official languages.
  • Assist new employees with their IT onboarding needs, ensuring a smooth transition to our technology systems.
  • Record all incidents and service requests, maintaining accurate and detailed records for future reference.

Requirements:

  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in both French and English, with the ability to communicate complex technical information in a clear and concise manner.
  • Experience in IT support or a related field, with a strong understanding of technology systems and software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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