IT Support Specialist

1 month ago

Gatineau, Quebec, Canada Randstad Canada Full time
Job Title: Help Desk Specialist

We are seeking a highly skilled and dedicated IT Support Specialist to join our team. As the primary point of contact for internal users, you will be responsible for addressing technology-related inquiries and issues via phone, MS Teams, and email in both French and English.

Key Responsibilities:
  • Provide technical support for end-users, including PCs, peripherals, and telecom devices.
  • Assist new employees with their IT onboarding needs.
  • Record all incidents, service requests, changes, and problems in the ticketing system.
  • Take ownership of user incidents and service requests, ensuring timely follow-up and communication of progress on behalf of the user.
  • Maintain a high standard of customer service for all support inquiries while adhering to service management principles in both languages.
  • Monitor IT Service Desk issues to ensure swift resolution.
  • Document system monitoring and reporting for hardware, software, phone systems, and network resources to maintain high availability, performance, security, and integrity levels.
  • Resolve basic security issues, including malware detection and password resets.
  • Participate in disaster recovery initiatives and special projects as needed.
  • Uphold confidentiality regarding all employee and business information.
Qualifications:
  • Strong communication skills in both French and English.
  • Experience in IT support or a related field is preferred.
  • Proficient in using ticketing systems and monitoring tools.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you are a proactive individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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