IT Support Specialist

4 weeks ago


Gatineau, Quebec, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Randstad Canada. As a key member of our IT department, you will be responsible for providing technical support to our internal users, addressing technology-related questions and concerns in both English and French.

Key Responsibilities

Serve as the primary point of contact for internal users, addressing technology-related inquiries and issues via phone, MS Teams, and email.

Assist new employees with their IT onboarding needs, ensuring a smooth transition to our technology infrastructure.

Record all incidents, service requests, changes, and problems in the ticketing system, maintaining accurate and up-to-date records.

Take ownership of user incidents and service requests, ensuring timely follow-up and communication of progress on behalf of the user.

Maintain a high standard of customer service for all support inquiries, adhering to service management principles in both languages.

Monitor IT Service Desk issues to ensure swift resolution, minimizing downtime and maximizing productivity.

Document system monitoring and reporting for hardware, software, phone systems, and network resources, maintaining high availability, performance, security, and integrity levels.

Resolve basic security issues, including malware detection and password resets, ensuring the integrity of our systems and data.

Provide technical support for end-users, including PCs, peripherals, and telecom devices, ensuring seamless communication and collaboration.

Participate in disaster recovery initiatives and special projects as needed, demonstrating adaptability and a willingness to learn.

Uphold confidentiality regarding all employee and business information, maintaining the trust and respect of our clients and colleagues.

Qualifications
Strong communication skills in both English and French, with the ability to communicate complex technical information in a clear and concise manner.

Experience in IT support or a related field, with a proven track record of providing exceptional customer service and technical support.

Proficient in using ticketing systems and monitoring tools, with the ability to navigate and troubleshoot complex technical issues.

If you are a proactive individual with a passion for IT support and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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