IT Support Specialist
1 day ago
Randstad Canada is seeking a dedicated and customer-focused IT Support Specialist to join our team. This role will provide technical support for end-users, including PCs, peripherals, and telecom devices, while maintaining a high standard of customer service.
About the RoleThis exciting opportunity offers a chance to work in a fast-paced environment, providing assistance to employees with technology-related inquiries and issues. The ideal candidate will have strong communication skills in both English and French, as well as experience in IT support or a related field.
The successful candidate will be responsible for:
- Serving as the main contact for internal users, addressing technology-related questions and concerns in both official languages.
- Assisting new employees with their IT onboarding needs.
- Recording all incidents, service requests, changes, and problems in the ticketing system.
- Taking ownership of user incidents and service requests, ensuring timely follow-up and communication of progress on behalf of the user.
Salary Range: $60,000 - $80,000 per year, depending on experience.
About Randstad CanadaRandstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees. We are proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a proactive individual with a passion for IT support and customer service, we encourage you to apply for this exciting opportunity.
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