IT Support Specialist

2 weeks ago


Gatineau, Quebec, Canada Randstad Canada Full time

Job Summary


We are seeking a dedicated and professional IT Support Specialist to serve as the primary point of contact for internal users regarding technology-related inquiries and issues.


Key Responsibilities



  • Serve as the main contact for internal users, addressing technology-related questions and concerns in both official languages (French and English).
  • Assist new employees with their IT onboarding needs.
  • Record all incidents, service requests, changes, and problems in the ticketing system.
  • Take ownership of user incidents and service requests, ensuring timely follow-up and communication of progress on behalf of the user.
  • Maintain a high standard of customer service for all support inquiries while adhering to service management principles in both languages.
  • Monitor IT Service Desk issues to ensure swift resolution.
  • Document system monitoring and reporting for hardware, software, phone systems, and network resources to maintain high availability, performance, security, and integrity levels.
  • Resolve basic security issues, including malware detection and password resets.
  • Provide technical support for end-users, including PCs, peripherals, and telecom devices.
  • Participate in disaster recovery initiatives and special projects as needed.
  • Uphold confidentiality regarding all employee and business information.

Qualifications



  • Strong communication skills in both French and English.
  • Experience in IT support or a related field is preferred.
  • Proficient in using ticketing systems and monitoring tools.
  • Possess a passion for technology and customer service.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.


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