Customer Service Ambassador

1 month ago


Brantford, Ontario, Canada Fox Ridge Community Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Concierge at Fox Ridge Community. As a key member of our community team, you will be responsible for providing exceptional service to our residents and guests, ensuring a warm and welcoming experience for all.

Key Responsibilities
  • Respond to resident and visitor inquiries in a diplomatic and professional manner.
  • Provide excellent customer service in all interactions with visitors, families, residents, and team members.
  • Greet visitors and ensure their needs are addressed in a pleasant and unhurried fashion.
  • Complete required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
  • Perform other duties as assigned.
Requirements
  • Grade 12 education.
  • Excellent verbal and written communication skills.
  • Positive attitude and proven customer service skills through related work experience.
  • Proven organizational skills and ability to multitask.
  • Computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
  • Ability to pass a Vulnerable Sector Check.
Preferred Qualifications
  • Additional applied courses in office administration.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our residents and guests.



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