Customer Service Representative

3 weeks ago

Brantford, Ontario, Canada Republic Packaging Corp Full time

Customer Service Representative - Join Our Team at Republic Packaging Corp.

We are seeking an experienced and insightful Customer Service professional to join our team at our ISO certified facility and support our service and packaging deliverables.

Key Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Collect and enter orders for new or additional products or services.
  • Billing and office support.
  • Build rapport with customers and work to ensure they receive excellent service.
  • Update customer information and requirements as necessary.
  • Use company ERP system to retrieve necessary customer information, inventory information, and purchase order status.
  • Field customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to the appropriate individual.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

What We Offer:

  • Near 50-year presence in Canada – yup, we're established and stable.
  • Single shift operation – no funky, weird work times.
  • Compensation commensurate with experience.
  • A structured and supportive environment.
  • Paid vacation, holidays and sick days.
  • RRSP and Extended Health Benefits.
  • Clearly defined processes and expectations.
  • Growth opportunities for the right individual.

We pride ourselves on servicing the heck out of our customers and need someone to step in and live & breathe it. We'll give you the tools and you need to bring the heart and talent- simple as that.

What You Bring:

  • 2 - 4 year college degree in Business or related area preferred.
  • 1 - 3 years of Customer Service experience in a Business to Business capacity.
  • Experience in the packaging industry preferred manufacturing a close second.
  • Excellent organizational skills and attention to detail.
  • Excellent oral and written communication and interpersonal skills.
  • Service-oriented and ability to resolve customer grievances.
  • Ability to maintain good customer relations.
  • Excellent computer skills with an ability and willingness to learn and adapt to ERP systems and processes.

We're looking for a rockstar to help keep our standards and those that our customers have become accustomed to. If you're THAT person we'll take care of you.

Apply Online:

Please apply online in confidence. Our organization welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Our organization is an Equal Opportunity Employer.

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