Senior Cancer Information Specialist

5 days ago


Toronto, Ontario, Canada Canadian Cancer Society Full time
About the Role

We are seeking a highly skilled and compassionate Senior Cancer Information Specialist to join our team at the Canadian Cancer Society. As a key member of our Cancer Information Helpline, you will play a vital role in providing emotional support and accurate information to Canadians living with cancer, their loved ones, and healthcare professionals.

Key Responsibilities
  • Respond to cancer information inquiries from clients through phone, Live Chat, and email, providing empathetic support and accurate information on cancer diagnoses, treatments, side effects, and more.
  • Assess and research client information needs, selecting relevant resources and communicating information in a clear and compassionate manner.
  • Use expert communication skills to identify client psychosocial needs and concerns, offering appropriate resources and referrals.
  • Function as the first point of contact for CCS, responding to complex questions about cancer and communicating the CCS organizational position on key issues.
  • Participate in self-directed learning to maintain knowledge base and stay up-to-date on the latest developments in oncology.
  • Contribute to CCS mission data strategy, KPI reporting, and helpline operational efficiencies by collecting and entering client data in the helpline CRM.
Requirements
  • Minimum of 1 year of related practical or clinical experience, or an equivalent combination of education, training, and experience.
  • Strong client service, supportive care, communication, active listening, and interpersonal skills.
  • Excellent information management and analytic skills, with attention to detail.
  • Ability to work within a team and adapt to performance feedback.
What We Offer

The Canadian Cancer Society offers a competitive salary, excellent benefits, and a rewarding employment experience where your contributions can make a true difference every day. We are committed to building an inclusive community for our employees and value diverse skills and experiences.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted. Please note that CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.



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